Changing a Staff Member's Login Details for the Web Portal

If a staff member has forgotten their username or password for NetMaster they can reset it themselves. 

To do this, please follow the following steps:

Staff resetting their own username

Go to NetMaster and click "Forgotten username":

They will then be prompted to enter their email address:

This will prompt an email to be sent with a username reminder, if your staff member does not receive an email ask them to check their spam folder and double check the email you have recorded within their personnel file.

Checking a staff member's username yourself

You can check your staff member's usernames on the admin side of NetMaster. To do this login to NetMaster and go to member info, member details:

Here, you will be able to see your staff member's usernames :

Resetting a password

If one of your staff members forget their password they have to go to NetMaster and click "Forgotten Password":

Here they will be prompted to enter their username:

Your staff member will now receive an email with a link allowing them to reset their password:

Clicking "Reset Password" will direct them back to NetMaster where they will be able toreset their password: