Migrating from usernames to email addresses (Staff Hub Members)

Once Multi-factor Authentication (MFA) has been enabled by your organisation, you will start using your email address as your user name. The below steps will walk you through the first time logging into Staff Hub once MFA has been enabled and how to change your username.

1. Log into Staff Hub as normal, with your existing username and password

2. Enter the email address you wish to use as your username. If there is an email address already recorded in your staff record, this will be pre-populated for you, but you can change it.

3. Press 'Submit'

4. You will receive an email asking you to verify the email address. Click on the link in the email.

5. You will be taken to a 'Success' web page - you can now return to Staff Hub

6. Click 'I am Verified'

7. You can now set up MFA for your account

To learn how to set up MFA for your account, please see our user guide: