Matched Exceptions

Please note - this article only applies to customers with RotaMaster Attendance+. Speak to your Customer Success Manager for more information.

'Matched Exceptions' are created in RotaMaster when a staff members logs in or logs out of a shift inside of the relevance period thresholds set against the 'Rota Group' that they are working in. Administrators can then view and manage these exceptions. The shift times/values will be automatically adjusted to represent the early/late login/out.

To view 'Matched Exceptions', go to 'Attendance+ > Exceptions'.

Use the filters on the left-hand side to filter against the appropriate 'Rota Group', 'Team' and 'Exception Type' (all exception types will show as default if exception type is not selected) and choose to show the 'Last X Days':

The Matched Exceptions will be shown to the right.

This screen outlines:

• Name - name of the staff member
• Exception Type - early/late login or early/late logout
• Date - date of login/logout
• Duty Station - Duty Station assigned to the shift
• Expected - expected login/logout time
• Time Logged - actual login/logout time
• Difference - between 'Expected' time,  and 'Time Logged'

Directly under the list of 'Matched Exceptions' are the options on how you wish to manage the selected exceptions. You can choose to: 

Used logged time - This will use the time specified in the 'Time Logged', this will update the shift card accordingly and will change any relevant shift values (if applicable).

Use shift time - This will  use the original shift time, which is published on the rota.

Use specified time- This will allow you to use the toggle to the right, to amend the shift time to your specified shift time(s). 

Set as unmatched - This will allow you to set this clock/in out as an 'unmatched exception' to allow you to manage in the unmatched exceptions screen.

When selecting 'use shift time' and 'Set as unmatched', and you click 'Save' you will received the following warning:

Click 'Yes' to continue managing the exceptions. If you click 'No' you will be taken back to the 'Matched Exceptions' screen to allow you to choose another option. 

When selecting 'Used logged time' or 'Use specified time', and you click 'Save' the following warning  message will show:

Once you have selected your reason, managed any warnings/rules, you will then get a success message to confirm the exception has been handled.

The exception will then be removed from the list, and full details of the managed exception will be viewable in the shift audit. 

Administrators can delete 'Matched Exceptions' from the 'Matched Exceptions screen' using the 'red X' .