Please note - this article only applies to customers with RotaMaster Attendance+. Speak to your Account Manager for more information.
Unmatched Exceptions are created in RotaMaster when a staff members logs in or logs out of a shift outside of the Relevance thresholds set against the Rota Group that they are working in. Administrators can then view these exceptions and match them to the relevant shifts. The shift times/values will be adjusted to represent the early/late login/out.
NB - Relevance periods outline how early or late somebody can log into or out of a shift before the system is unable to match that staff member to the relevant shift. For more information on configuring these rules, please click here.
To view Unmatched Exceptions, go to Attendance+ > Exceptions;
Select the appropriate Rota Group, Team and Exception Type (all exception types will show as default) and choose to show the Last X Days, as shown below.
The Unmatched Exceptions will be shown the lower panel. You can use the list of Duty Stations on the left hand side to choose which location you want to see the Unmatched Exceptions for:
Click on an exception and the shifts that start/end at a similar time to the exception's 'Time Logged' will be shown on the right hand pane. Click the small green right or red left arrow to match the exception to the shift.
Click Yes.
This will bring up the Edit Shift screen as shown below with the Start OR End times altered to reflect the late/early login/logout - Shown below with the 07.57 Start time.
Click Save to save this shift and the altered start times.
